Frequently Asked Questions (FAQ) – Prime Express Store
Welcome to Prime Express Store! We’ve compiled answers to the most common questions to make your shopping experience smooth and stress-free.
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our store, add items to your cart, and complete the checkout process with your shipping and payment details.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and secure online payment gateways.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. Please contact our support team immediately if you need assistance.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide.
Q: How long does delivery take?
A: International shipping usually takes 12–20 business days, depending on your location.
Q: How much is shipping?
A: Shipping is free of cost for worldwide except express delivery, which is calculated as per specific orders you can check for express delivery if available for the product
Q: How do I track my order?
A: Tracking information will be uploaded as soon as your order is shipped. You can check your tracking details anytime on our Track Your Order page.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days after delivery, provided the items are unused, in original packaging, and meet our return guidelines.
Q: How do I initiate a return?
A: Please contact our support team with your order details. Once approved, we’ll provide you with return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your returned item.
4. Product Information
Q: Are your products genuine?
A: Yes, all products at Prime Express Store are 100% authentic and sourced from trusted suppliers.
Q: What if an item is out of stock?
A: You can sign up for restock notifications on the product page, and we’ll alert you once it’s available again.
5. Account & Support
Q: Do I need an account to shop?
A: You can checkout as a guest, but creating an account allows faster checkout, order tracking, and access to exclusive deals.
Q: How can I contact customer support?
A: You can reach us via email at primeexpressstore124@gmail.com or through the contact form on our website. Our team is here to help!
6. Security & Privacy
Q: Is my payment information safe?
A: Yes. We use SSL encryption and trusted payment processors to ensure your data is secure.
Q: Will my personal details be shared?
A: No, we respect your privacy. Your information will never be shared with third parties.
✨ Still have questions?
Visit our Contact Us page or email us at primeexpressstore124@gmail.com— we’ll be happy to assist you!